Privacy Policy

Plain-language draft. Have it reviewed by qualified counsel and aligned with India's Digital Personal Data Protection Act, 2023 before you rely on it.

1. Who we are

rakshak24 provides after-sales service (ServiceHub), extended warranty (Protect) and annual maintenance (Care) for gadgets, appliances and furniture. In this policy “we” means [LEGAL ENTITY NAME], [REGISTERED ADDRESS].

2. What we collect

• Account details — your name, email address and mobile number
• Product details — category, brand, model and serial number of what you register
• Transaction details — plans purchased, invoices and payment status
• Service details — claim descriptions, photos and repair records you provide

3. Why we use it

To issue and administer your plans, process claims, arrange repairs and pickups, send service communications, meet tax and legal obligations, and improve the service. We do not sell your personal data and we do not use it for advertising.

4. Who we share it with

Only as needed to deliver the service: authorised repair partners and logistics providers fulfilling your claim, our payment processor, and any obligor partner underwriting your plan. Each is bound to protect your data and use it only for that purpose.

5. Storage and security

Data is held on managed, access-controlled infrastructure, encrypted in transit, with access limited to authorised personnel on a need-to-know basis.

6. Cookies

This website uses no cookies and no analytics or advertising trackers. Signing in to a rakshak24 application sets only the cookies required to keep you signed in.

7. Your rights

You may access, correct, complete or erase your personal data, withdraw consent, nominate another person to exercise your rights, and raise a grievance. Write to us and we will respond within the timelines applicable law requires.

8. Retention

We keep your data while your plans are active and for as long as legal, tax and accounting obligations require, after which it is deleted or anonymised.

9. Children

The service is not directed to anyone under 18 and we do not knowingly collect their data.

10. Changes

We may update this policy. Material changes will be notified by email or in the application.

11. Contact and grievances

For privacy questions, requests or complaints, email privacy@rakshak24.com. Grievance Officer: [NAME], [EMAIL], [ADDRESS]. See also our Terms of Service.